DEAR PATIENTS,

YOUR HEALTH IS OUR COMMON PURSUIT.

FOR YOUR CONVENIENCE, PLEASE PAY ATTENTION TO THE FOLLOWING

REQUIRED ITEMS FOR FIRST VISIT
  • Social Security Card
    (if you have)
  • Photo ID – Residence Card or Passport
    (If you do not have Chinese Social Security Card) You will be financially responsible for all medical expenses without presenting a valid/current card.
  • Additional medical information that you have not submitted yet
    (If there is any additional medical information, please bring with you. )
  • Medicines that you are currently prescribed or are taking
    (All medical information must be translated into either Chinese or English.) If you are a recipient of benefits (for specific diseases, physical disability, etc.), please bring the valid/current certificate to your appointment.
  • Consent form for second opinion consultation (for a person who visits hospital on behalf of the patient)
    Consent form is required to be signed if a patient appoints someone who is not a family member of a patient to have a second opinion consultation on behalf of the patient. * In order to protect the privacy of patients and ensure the quality of medical treatment, it is not recommended to represent the patient's condition by a third party.

HOSPITAL RULES AND MANNER

Please follow the hospital rules and behave courteously in the hospital. We greatly appreciate your cooperation.
  • Prohibited behaviourDrinking alcohol

    (including non-alcohol beer)

  • Wearing strong perfume

  • Taking pictures or filming

  • Smoking

    (including electric cigarettes and no-smoke tobacco)

  • Violent behavior

  • Verbal abuse including use of languages that are discriminatory, insulting or offending public order and morality.

  • Use of cell phones in the hospital

    Please put your cell phones on either silent or vibrate. The use of cell phones is volume limit; you can talk on your cell phone without affecting the surrounding. Please be respectful of other patients around you when using cell phones.

PROCEDURES FOR NEW PATIENTS
  • Registration
  • Registration
  • Medical treatment

1Window registration:

(1) Our hospital adopts real-name registration system, and medical insurance patients shall present their medical insurance CARDS and self-paid patients shall present their identification CARDS or Passport;

(2) The outpatient building of the hospital has registration Windows on most floors: on the first to fourth floor, sixth floor, eighth floor, ninth floor and tenth floor of the outpatient clinic;

(3) medical insurance patients should hold a citizen card and a medical record,or Electronic Medical Record. Self-paid patients should hold an ID card and a medical record,or Electronic Medical Record. If there is no medical record, they can apply for it at the registration window.Please take good care of your medical records or Electronic Medical Record.

2Self-service registration:

Suzhou Citizen card, self-paid patients do not need to queue at the window, directly registered in the self-service machine, the part of self-paid in the diagnosis and treatment fee,Suzhou citizen card patients can pay after, self-paid patients can choose unionpay card or Alipay to pay. Volunteer assistance is available during peak hours.

2Window registration:

(1) Our hospital adopts real-name registration system, and medical insurance patients shall present their medical insurance CARDS and self-paid patients shall present their identification CARDS or Passport;

(2) The outpatient building of the hospital has registration Windows on most floors: on the first to fourth floor, sixth floor, eighth floor, ninth floor and tenth floor of the outpatient clinic;

(3) medical insurance patients should hold a citizen card and a medical record,or Electronic Medical Record. Self-paid patients should hold an ID card and a medical record,or Electronic Medical Record. If there is no medical record, they can apply for it at the registration window.Please take good care of your medical records or Electronic Medical Record.

3Window registration:

(1) Our hospital adopts real-name registration system, and medical insurance patients shall present their medical insurance CARDS and self-paid patients shall present their identification CARDS or Passport;

(2) The outpatient building of the hospital has registration Windows on most floors: on the first to fourth floor, sixth floor, eighth floor, ninth floor and tenth floor of the outpatient clinic;

(3) medical insurance patients should hold a citizen card and a medical record,or Electronic Medical Record. Self-paid patients should hold an ID card and a medical record,or Electronic Medical Record. If there is no medical record, they can apply for it at the registration window.Please take good care of your medical records or Electronic Medical Record.

HOSPITAL FLOOR GUIDE

Ardiovascular function test:

Electrocardiogram, Echocardiogram, Dynamic Electrocardiogram, Sports Electrocardiogram, and Dynamic blood pressure -- the third floor of the outpatient department

Clinical Lab:

examination of blood, urine and body fluids -- inspection center in area B on the fourth floor of the outpatient department

Endoscopy center:

• gastroscopy, colonoscopy and bronchoscopy -- on the fourth floor of emergency departement.

Neurological examination:

Electrocardiogram, Echocardiogram, Dynamic Electrocardiogram, Sports Electrocardiogram, and Dynamic blood pressure -- the third floor of the outpatient department

Lung function examination room -- area A, third floor, outpatient department

Outpatient operating room -- the fourth floor of the emergency room

Department of pathology     first floor, building 2

Radiology and imaging:

Joint MRI -- the first floor of the east nuclear medicine building of the canteen
• MRI room -- west floor, building 2
• CT room and X-ray room -- the first floor of the outpatient department
• Row 64 spiral CT -- east floor, building 2
• Molybdenum palladium examination -- the eighth floor of the outpatient clinic
• Ultrasonic center -- area A, on the fourth floor of the outpatient department

AFTER CONSULTAION

After the end of the treatment, please go to the outpatient hall on the first floor of the western pharmacy to take medicine.Herbal medicine, please go to the herbal medicine room on the ninth floor.

Injection:
If you need injection, please take the medicine to the emergency room on the third floor of the injection room, transfusion room treatment.

(ALERT: All tests and examinations are conducted in our hospital. If you are recommended by a doctor to go outside the hospital for examination, medicine collection or hospitalization, please refuse.)